If the options for sign-out and remove I LOCK IT in the android app are grayed out, this could mean that the app is trying to reach outdated parameters which are still saved on your smartphone, or that the access to such parameters is being denied.
If you're having this issue, please try the following:
- Memorize or write down your personal color code. You can find it while connected to I LOCK IT in the App under Menu-->Settings-->My I LOCK IT.
- Go to the settings menu in your smartphone to Apps --> I LOCK IT and delete the Cache. The position of this option varies greatly under different versions of Android. Search the internet with your specific Smartphone model if you cannot find it.
- press on "Force Stop" to close the app in the background and stop it from filling the Cache.
- Delete the Cache again, as described in step 1.
Afterwards restart your phone and then open the I LOCK IT app. You should not be signed in now.
After signing in, the screen "Add I LOCK IT" and the tutorial for adding a lock should show.
Close your I LOCK IT by pressing and holding the button on it. Next, open it with your personal color code. After opening, the button will light up green for a short while. press and hold the button while it's green until it starts flashing blue.
Your I LOCK IT is now in Pairing mode. Start the search for it in the app until it is found.