If the I LOCK IT does not fit your bicycle, you can cancel your purchase in writing within 14 days of delivery (e.g., via email to support@ilockit.bike) or by using the form directly on our website: https://ilockit.bike/en/pages/widerruf
Important steps before returning your item:
Reset the lock: Please reset the I LOCK IT to factory settings via the app or provide us with your personal color code.
Keep your receipt: Please hold onto your proof of postage until the refund has been processed.
Return costs & procedure:
I LOCK IT lock (within Germany): For the return of a lock within Germany, our support team will provide you with a free DHL return label.
Accessories (individual or partial returns): If you are returning accessories only—whether ordered individually or as a partial cancellation of a combined order—the buyer bears the return shipping costs.
Returns from abroad: Must be made at your own expense. For returns from non-EU countries (e.g., Switzerland, UK), we do not cover any unpaid customs or import duties.
Refund:
The refund will be issued after the returned goods have been received and inspected for completeness, usually within 3 to 5 business days.
Further information regarding cancellations can be found here: